Product Care
the after-sales service in mobility
Maintaining, repairing and extending the lifespan of telephones, tablets and laptops
Product Care means:
A services centre with added value
located in France and specialising in mobility device management: telephones, tablets and laptops
Specialist teams
in the administrative, logistical and technical management of devices
A single point of contact
for after-sales management of client device fleets (all brands)
Accredited repair centre
Apple, Microsoft Surface, Lenovo and HP
service continuity
We ensure your services continue and your users stay operational at all times.
Packaged services solutions
with or without an obligation in equipment-replacement waiting times, whether in purchasing or leasing
Device incident management (damage, theft), without an excess being paid
replacement service and incident management service for your devices
Optional services
that adapt to your needs: device fleet maintenance statistics, extended hours, personalisation, registration and master copy production of devices, management of provisions, and products given back to your employees
Manufacturer guarantee extension
that can last up to eight years after the purchase date
Ecologically responsible services
local delivery circuits through electric vehicles or delivery tricycles and reusable and recyclable packaging
Second life for equipment
products checked and refurbished with original manufacturer parts to extend equipment lifespan
an environmentally friendly approach
Signing up for a maintenance service means environmentally friendly management of IT equipment to reduce your digital ecological footprint.
Extending
the duration of use of devices:
through repairs, guarantee extension and incident cover
Reducing
the obsolescence of equipment:
by guaranteeing continuity of software (management of upgrades, registration, ghost imaging) and hardware
Limiting
industrial
waste:
service in technical diagnosis of equipment for refurbishing or destruction (with waste treatment and recycling)
a few figures
OUR COMMITMENT: to cover user incidents appropriately by offering service continuity and all-round oversight of your device fleet.
incident tickets handled per year
telephone calls received per year
devices under maintenance service management
active clients
devices handled per year
devices repaired in our workshops per year
why choose us?
five good reasons to trust us
strength of a big group
one-stop shop for all requests
efficient logistics
tailor-made services
internal CSR approach to limit ecological impact
a centre accredited by the market’s top manufacturers
Already a client?
If you or your firm are a client of Econocom Products & Solutions, click on this link to see your repair solutions.